Terms & Conditions

Welcome to the PIVARO website. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

PIVARO is a premium British pickleball brand supplying pickleball paddles, gloves, apparel, accessories, and related products throughout the United Kingdom.

2. Orders

  • All orders are subject to acceptance and stock availability.
  • After placing an order, you will receive an order confirmation by email.
  • We reserve the right to refuse or cancel any order if necessary, including where pricing or stock errors occur.

3. Pricing

  • All prices displayed on our website are in Pounds Sterling (£).
  • Prices may change without prior notice.
  • The price shown at checkout is the price you will pay.

4. Payment

We accept secure payments through the payment methods displayed during checkout. Payment must be successfully authorised before your order is dispatched.

5. Product Information

We make every effort to ensure that product descriptions, specifications, images, colours, and pricing are accurate. However, colours may vary slightly depending on your screen or device, and minor specification changes may occur without affecting product performance.

6. Shipping & Delivery

  • Orders are normally dispatched within our stated processing times.
  • Delivery times are estimates and cannot be guaranteed.
  • PIVARO is not responsible for delays caused by couriers, severe weather, customs, or events beyond our reasonable control.

7. Returns & Refunds

Returns are accepted in accordance with our Returns & Refund Policy. Products must be returned in their original condition unless faulty or damaged.

8. Warranty

If you receive a faulty or damaged product, please contact our customer support team as soon as possible. We will investigate the issue and provide an appropriate solution in accordance with your statutory consumer rights.

9. Intellectual Property

All content on this website, including logos, product designs, text, graphics, photographs, videos, icons, and other materials, is owned by or licensed to PIVARO and is protected by intellectual property laws.

You may not reproduce, copy, distribute, modify, or use any content from this website without our prior written permission.

10. Acceptable Use

You agree not to misuse our website, attempt unauthorised access, introduce malicious software, or interfere with the operation or security of the website.

11. Limitation of Liability

To the fullest extent permitted by law, PIVARO shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products. Nothing in these Terms & Conditions excludes or limits any rights that cannot legally be excluded under UK law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will become effective immediately upon publication on this website.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from the use of this website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page.

Last Updated: 30 June 2026