Shipping & Returns

Shipping Policy

At PIVARO, we are committed to delivering your order quickly, securely, and efficiently.

Order Processing

  • Orders placed before 10:00 AM (Monday to Friday) are normally dispatched the same working day.

  • Orders placed after 10:00 AM, on weekends, or on UK public holidays will be processed on the next working day.

  • All orders are carefully inspected and securely packaged before dispatch.

Delivery Services

We currently ship throughout the United Kingdom using trusted courier partners.

Estimated delivery times:

  • Standard Delivery: 2–4 Working Days

  • Next Working Day Delivery: Available on selected orders placed before 10:00 AM.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control, including courier delays, adverse weather, or peak seasonal demand.

Shipping Charges

Shipping costs are calculated during checkout and displayed before payment is completed.

We may occasionally offer free delivery promotions. Any qualifying conditions will be clearly stated on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Address

Please ensure your delivery address is correct before completing your purchase.

PIVARO cannot accept responsibility for deliveries delayed or lost due to incorrect address information supplied by the customer.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

Return Eligibility

You may return eligible products within 30 days of receiving your order.

To qualify for a return, items must be:

  • Unused and unworn.

  • In their original condition.

  • Returned with all original packaging, labels, and accessories.

  • Accompanied by proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty or supplied incorrectly:

  • Gloves that have been worn or used.

  • Clothing that has been worn, washed, or damaged after delivery.

  • Products showing signs of misuse or accidental damage.

  • Gift cards or downloadable products (if applicable).

Faulty or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Where a product is confirmed to be faulty, we will offer one of the following:

  • A replacement.

  • A repair (where appropriate).

  • A full refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed using the original payment method.

Please allow several working days for your payment provider to complete the refund.

Return Shipping

If you are returning an item because you changed your mind, you are responsible for the return postage costs.

If the item is faulty, damaged, or supplied incorrectly, PIVARO will cover the reasonable return shipping costs.

Exchanges

If you require a different size or wish to exchange a product, please contact our customer support team. We will advise you on the quickest way to arrange an exchange, subject to stock availability.

How to Start a Return

To request a return, please contact our customer support team through our Contact Us page, providing:

  • Your order number.

  • Your name.

  • The reason for the return.

  • Photos of the item if it is damaged or faulty.

Our team will provide full return instructions.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation.

Last Updated: 30 June 2026