Delivery Policy

Delivery Information

At PIVARO, we aim to dispatch your order as quickly and efficiently as possible. Every order is carefully packed to ensure your products arrive in excellent condition.

Order Processing

  • Orders placed before 10:00 AM (Monday to Friday) are normally dispatched the same working day.

  • Orders placed after 10:00 AM, on weekends, or on UK public holidays will be processed on the next working day.

  • During busy periods, dispatch times may be slightly longer, but we will always endeavour to ship your order as quickly as possible.

UK Delivery

We currently deliver throughout the United Kingdom using trusted courier services.

Estimated delivery times:

  • Standard Delivery: 2–4 working days

  • Next Working Day Delivery (where available): Orders placed before 10:00 AM.

Delivery times are estimates and may occasionally be affected by factors outside our control, including adverse weather, courier delays, or peak seasonal demand.

Delivery Charges

Delivery charges are calculated during checkout and will be clearly displayed before payment is completed.

From time to time, we may offer free delivery promotions. Any qualifying conditions will be shown on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking details (where available), allowing you to monitor your delivery.

Delivery Address

Please ensure your delivery address is accurate before placing your order.

PIVARO cannot accept responsibility for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.

Failed Deliveries

If a delivery cannot be completed because no one is available to receive it or the delivery address is incorrect, the courier may:

  • Leave the parcel in a designated safe place.

  • Attempt a re-delivery.

  • Deliver the parcel to a local collection point.

  • Return the parcel to us.

Any additional delivery charges resulting from returned parcels may be the responsibility of the customer.

Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or does not arrive within the expected delivery timeframe, please contact our customer support team as soon as possible so we can investigate the issue with the courier.

International Delivery

At present, PIVARO delivers within the United Kingdom only.

We are working to expand our international shipping services in the future.

Contact Us

If you have any questions regarding your delivery or require assistance with your order, please contact our customer support team through our Contact Us page.

Last Updated: 30 June 2026